Have a Return?

Rely on the Vitamin Shoppe® 100% Satisfaction Guarantee

Our commitment to quality and service is 100% absolute. Whether you buy from our stores, catalog or website, you may return any product for any reason within thirty days of purchase and receive a merchandise credit. No questions asked except, "How can we serve you better next time?"

Make a return by mail:

Send your purchase and receipt to our Return Department and receive a merchandise credit:

The Vitamin Shoppe®
Attention: Returns
4700 Westside Avenue
North Bergen, NJ 07047

Make a return to a local Vitamin Shoppe store:

Bring your purchase and receipt to any Vitamin Shoppe store and receive an immediate merchandise credit.

To find a Vitamin Shoppe® near you, click here to use our handy store locator.

Still have questions?

Our professional staff is ready to help you. Please call Customer Service at 1-800-223-1216, Monday - Friday 9:00 AM - 8:00 PM EST, or click here for more contact options.

Exclusive 5 Star Guarantee

We guarantee your total satisfaction.

International Shipping

Our Exclusive 5 Star Guarantee makes it easy, convenient, and safe for you to shop at vitacost.com 24 hours a day, seven days a week. We are so sure that we are the best place to Buy Top Brand Vitamins at Wholesale Cost™, that we guarantee wholesale prices. We guarantee the finest quality, selection, service, and security available online today. Our goal is simple: your complete satisfaction!

• 1. Wholesale Price: Vitacost.com guarantees that we offer our vitamin supplements at or below the published wholesale cost, with no minimums, no memberships and no hidden charges!
  
  
• 2. Quality & Safety: Vitacost.com ensures the potency and quality of vitamin products by performing independent laboratory analyses. If a vitamin supplement you purchase does not meet your personal quality standards, return it for a full refund - no questions asked! Plus, all products we offer must meet our strict standards for safety. See our Safety Pledge.
  
  
• 3. Selection: Vitacost.com has one of the largest selections of vitamin supplements available for purchase anywhere. If we don't have a vitamin supplement product you are looking for, we'll find that product, or a comparable product and make it available to you at wholesale cost!
  
  
• 4. Security and Privacy: Vitacost.com guarantees you a safe, secure online shopping experience. At Vitacost.com you will never have to worry about safety. Period. Your privacy and protection are our top priorities. We utilize state of the art Secure Socket Layer (SSL) 128-bit encryption with VeriSign.
  
  
• Guarantee & Service: All your purchases at Vitacost.com are covered by our 30-day unconditional money back guarantee. We also pledge a 24-hour response time (Monday through Saturday) on your e-mail requests. Our specially-trained staff of service representatives is available via our toll-free number (800) 793-2601 or via email at cs@Vitacost.com.
  
  
• Returns: If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). Only one opened package of any product is eligible for return. All others of the same product must be in factory sealed container for refund. You are covered by this unconditional money back guarantee for a full 30 days from your date of purchase. Please E-mail our Returns Department at returns@Vitacost.com within 30 days of the shipment date to receive authorization and return instructions. You can call us at (800) 793-2601 or email us with your questions, comments or concerns at any time. *shipping and handling is not refundable unless it is was an error on our part.

International Ordering & Shipping at Vitacost.com

Vitacost.com now offers International ordering for online customers.

Convenient and Secure International Ordering

Guaranteed price quote online, with no hidden charges or additional fees, before you decide to purchase your item

For your convenience, we convert the all-inclusive price quote into your local currency and enable you to use your local credit cards.

We keep you up-to-date at all stages of your order processing b y sending you emails that contain information on the status of your order.

We use industry-standard state-of-the-art security encoding (SS L) to encrypt and guard your personal information.

Guaranteed International Prices

Real-time, guaranteed price quotes tells you how much it will c ost to receive your item in your selected destination. The price includes U S Shipping & Handling, International Shipping & Handling and Custom s Duties, Taxes and Insurance. There are no surprises or hidden charges.

Countries We Ship To:

Vitacost now ships internationally to the following countries a nd is working to expand our delivery capabilities across Europe, Asia, the Middle East and Latin America:

100% Satisfaction Money-Back Guarantee

Every product we sell reflects our commitment to providing you the best quality and service at the lowest prices. Swanson Health Products guarantees that every product you purchase is made from the purest, freshest nutrients and meets the highest standards of quality.

If you are not completely satisfied with your purchase, simply return the unused portion to us for a full refund, including return postage. This absolute 100% Satisfaction Guarantee applies to every product you purchase from swansonvitamins.com and Swanson Health Products catalogs.

Swansons Double the Difference Guarantee

We are commited to bringing you the lowest possible prices on every product we carry. If you find the same product you have purchased from us advertised elsewhere at a lower price, we will not only refund the difference, we will give you double the difference back! Here is how it works:

1. This offer applies only to products advertised through swansonvitamins.com and/or Swanson Health Products published offers.

2. Valid on price of merchandise only; shipping and handling charges are not included.

3. Items submitted for comparative pricing must be the same brand name, potency, and size.

4. Prices submitted for comparative purposes must be published offers (direct or free offers, and manufacturers rebates are not included).

5. To submit a claim, mail a copy of the printed advertisement to:

Swanson Health Products
Lowest Price Guarantee
P.O. Box 2803
Fargo, ND 58108-2803

For web-based claims, email a link to the advertisement page to:

customercare@
swansonvitamins.com

Please write "Double the Diference" in the subject line of your message. Claims must be submitted within 30 days of the original order.

6. One claim per customer allowed on each item.

7. Amount of refund will equal twice the amount of the price difference. Credit card orders will be refunded to the card used for your most recent purchase. Check and money order purchases will be refunded by check.

8. All decisions by swansonvitamins.com concerning claims submitted shall be final. swansonvitamins.com reserves the right to discontinue this offer at any time.